Jobs / Trades

Jobs – Operations Manager

We’re currently recruiting a highly organised, positive and experienced Operations Manager to join our small team.  

Dickins are Edinburgh’s best quality short term and corporate letting company. We were established by Louise Dickins in 1998 and have an excellent reputation for quality. We pride ourselves on our service, care and high standards. Everything is driven by a commitment to do the best job we can – for our owners, guests and ourselves. We manage beautiful homes. This job is key to making sure they are looked after properly.  

We want to work alongside committed, caring people who always give their best. Dickins are a team and everyone who works for us plays a vital part in our team. Everyone has a voice. We listen as we’re always open to new ideas – we all have something to contribute, no matter our position or number of days on the payroll.   

Doing our job well involves managing the operational detail in our homes carefully on a daily basis. That is the responsibility of this role.  

So, to be a great fit, you will have experience of property maintenance. Experience working in property management or hospitality will be very helpful. If you are an unflappable, organised multi-tasker who takes pride in everything running smoothly, you will enjoy this job. Resolving problems well will give you job satisfaction too. You need to have high standards and a practical, can-do attitude. Ours is a people business. You’ll meet people from all walks of life and from all parts of the world, so this is a job for someone who enjoys people. You will work closely with our sales team. Nothing we do is the result of one person’s work. We rely on each other to have done our jobs well and so you need to be a genuine team player. Great customer service comes naturally to you and building strong, long-lasting relationships should be something you enjoy.  

We’re currently working on a hybrid basis with 4 days in the office and 1 day working from home. 

This role involves:- 

  • Ensuring the seamless running of our housekeeping changeover services to 5* hotel standards 
  • Ensuring our homes are compliant with new STL Licence regulations 
  • Keeping our homes maintained to very high standards  
  • Ensuring safety certification is up to date at all times 
  • Carrying out regular inspections 
  • Uploading trades invoices 
  • Returning guest deposits 
  • Being responsible for checking guests in and out 
  • Finding solutions for problems quickly and efficiently 
  • Maintaining good relationships with our owners and guests 
  • Having the emergency phone on a shared basis with the team 

Experience and Skills 

To apply for this role you must be/have: 

  • Experience of property maintenance 
  • A property management or hospitality background is advantageous  
  • Property Management qualifications would be highly advantageous as we will be moving into long term letting as well as short term in 2024.  
  • Highly organised 
  • Strong attention to detail 
  • A people person – you’ll be meeting people from all walks of life from all over the world 
  • Practical with a roll your sleeves up attitude 
  • The ability to stay calm under pressure – our world can be fast paced and we need to find solutions quickly.  
  • Previous experience where you have worked with third party businesses 
  • Previous experience of being in a customer facing role in a quality environment 

To be considered for this role you must:- 

  • Have 3 years working experience in an office environment 
  • Live in Edinburgh or close by 
  • A confident telephone manner 
  • Excellent written and verbal skills 
  • Sound experience of Microsoft Word and Excel. We currently use the SME operating system and it would be advantageous if you have experience of this 

Salary £26,000 – £30,000.

To apply for this role, please email your CV to Louise Dickins at [email protected]

We’d like to fill this vacancy as soon as possible.


If you are a tradesperson working in Edinburgh and would like to recommend your services to us, please fill out this form and we will be in touch. Thank you.

    Name (required)

    Email (required)


    Your Message

    By submitting your email address and telephone number(s) to us you consent to us contacting you by email or telephone in order to enable us to deal with your query.