How To Get In Touch With Us
Our office remains closed for the moment, but our phone lines are transferred to remote working. If you call our main number 0131 558 1108, you’ll be directed to the relevant person to help you.
Current and Future Bookings
For any future bookings made since 17th March 2020, if you are unable to take up your stay due to Government restrictions imposed on travel or the re-closure of holiday accommodation or if you or anyone in your party has Covid-19 at the time of your booking, you would have the option to defer your booking or receive a credit note. This will continue as long as the legal requirement to self isolate after testing positive is in effect. We will require proof of a positive PCR test. Please note that if you are unable or unwilling to travel for any other reason, our normal cancellation terms would apply.
Bookings can be deferred to another date up to 12 months from the original departure date, subject to availability. If the cost of the new booking period is higher than the original, you’ll need to pay the extra cost. The booking is not transferable to another home, unless it is another home in the same ownership. As the Covid situation continues, if you aren’t able to travel within 12 months from the original booking, we will extend the voucher.
For guests who are unable to commit to another booking date at this time, we will issue a credit note/voucher on your account which can be used by you as payment against a booking of the same property for up to 12 months from the departure date of your original booking.
We Are Good To Go
We are pleased to confirm we are #GoodToGo. Endorsed by Visit Scotland, ensuring we meet all of the Government and Industry guidelines to welcome you to any of our wonderful homes with confidence.
Our homes are always cleaned to 5* hotel standards. In these times of Covid-19, we fully understand our public health responsibility to keep anyone connected to our homes – guests, housekeepers, tradesmen, neighbours etc. safe and well. We’re members of the Association of Scottish Self Caterers and they have compiled new cleaning protocols which have been endorsed by the Scottish Government and which we are following. So, you can trust that any home you book with us will be immaculately clean and safe.