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Testimonials:
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"Dickins have a fantastic range of
apartments and houses in great city
centre locations and have provided
us with many wonderful apartments
year after year." |
Jill Jones
Artists Manager
Edinburgh International Festival |
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"Our company has used
Dickins for years
and has found their attention to
our needs excellent. The service
is personal and exceptionally good.
The standard of accommodation is
very high and I would recommend
Dickins to anyone looking for
temporary accommodation in the
Edinburgh area." |
Karen Koren
Gilded Balloon Productions |
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"I was just sitting here giving your information to a friend who plans to visit Edinburgh when I reflected back on what a wonderful experience the Browns Place flat was. I loved Edinburgh and certainly hope to return soon. Thank you for everything."
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William Ryan
Los Angeles, USA |
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In this useful information section we hope that we have addressed any questions which you might have. Please click on the questions for the answers. If you do have any further questions please call us on +44 131 558 1108.
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If you know which Edinburgh apartment or house you'd like to book, please call the office +44 131 558 1108 or email us at enquiries@dickins.co.uk and we'll complete your booking. As we know all our properties personally, we can help you to make the right decision where to stay and find you your Edinburgh home from home.
Bookings are confirmed once you pay Dickins the required refundable deposit payment, which is normally £350 and the £15 booking fee. If the booking is made within eight weeks of the commencement date of hire, the full rental and deposit must be paid. You can pay by switch or maestro, visa or mastercard (2% fee), cheque, electronic transfer or cash (please do not send cash in the post.)
The rent will be due for payment eight weeks before the commencement date of hire. Dickins reserve the right to cancel a booking where full payment is not received within four weeks of commencement of hire.
If you have any further questions regarding how to book your Edinburgh self catering apartment, please call us +44 131 558 1108.
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Keys are available from 4pm. They can either be picked up from our office at 17 Dundas Street, Edinburgh before 6pm, or alternative arrangements can be made to leave keys in a pre agreed place. When you leave, the keys must be dropped off at our office and not left in the apartment, unless this has been agreed with Dickins. A £47 inc. vat administrative charge will be made for keys left in properties without permission.
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We accept the following payment methods:
• Switch or Maestro (no extra charges)
• Visa or Mastercard (2% surcharge) - Please note for all overseas customers the deposit will need to be paid by credit card only.
• By Cheque – Sterling cheques made payable to DF&SL Client Account
• Electronic transfer
• Cash
Sorry but we don't accept American Express
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Please make sure that you leave your apartment clean and tidy. The washing up needs to have been done with all the dishes put away in the cupboards. Please close and lock all windows make sure that you double lock the front door when you leave. You do not need to clean the linen but it would be very helpful if you could strip the beds. If there are communal rubbish (refuse) bins nearby then please make sure that you have disposed of all your rubbish. If these bins are not available then refuse will be collected from properties on certain days and this information will be available in each property. If you have broken or damaged anything during your stay you should call the office on +44 131 558 1108. You must vacate the property by 11am.
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Customers may move into a property at 4pm on their first day and must vacate the property by 11am on the leaving day.
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Deposits will be returned, less any deductions within two weeks of the end of the hire period. Payments will be made by cheque, bank transfer or by crediting your card.
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• Telephone calls will be charged for where a telephone is available
• If you lose any keys
• If you leave the keys in the property
• If the flat is not clean when you leave but this does not include linen.
• If you have damaged or broken anything
• Occasionally owners may ask for contributions towards utilities where the use has been excessive
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Please call the office as soon as possible on +44 131 558 1108.
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Please call the office as soon as possible on +44 131 558 1108.
If for example you have spilt something on a carpet, please do not attempt to clean it yourself as this can make stains worse. Please call the office straightaway and we can organise for a professional to look at it.
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We are able to offer excellent contacts for catering and cleaning as well as other services. Please call our office for more information on +44 131 558 1108.
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Sometimes owners will accept pets, but generally as our apartments and houses are located in the city centre, they're not really suitable for pets. If you have a pet please call the office on +44 131 558 1108 and we can direct you to properties which will be suitable for you. An extra pet deposit of £200 will be added to the refundable deposit which will be returned upon inspection of the property when you leave.
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Most of our properties are fully equipped with everything a customer may need.
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Some of our properties are owned by families and are well equipped for those with children. Please call the office on +44 131 558 1108 so that we can advise you.
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All items found in properties will be held for 6 months and all reasonable attempts will be made to contact the most recent tenant if it is apparent that the item belonged to them. Items will be returned by post if appropriate with a minimum handling charge of £20.
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Contact details will be provided with the keys and confirmation documentation.
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Pharmacists (known as chemists in Britain) can dispense only a limited range of drugs without a doctor's prescription. Most pharmacies are open standard shop hours, though in large towns some may stay open as late as 10pm - local newspapers carry lists of late-opening pharmacies and many supermarkets now have pharmacy sections. If you need to see a doctor please call 0800 224488 and they will tell you where your nearest surgery is. Doctor's surgeries tend to be open from about 8.30am to 6pm Monday to Friday but emergency out of hours numbers will be given.
If you have an urgent medical emergency which requires a hospital you should take a taxi to The Royal Infirmary of Edinburgh at Little France. The hospital is just outside the city and for newcomers to the city is not particularly easy to find by car, hence the reason why we suggest taking a taxi.
For medical advice by phone you can call NHS Direct (Tel 0845 4647, www.nhsdirect.nhs.uk), who also run an increasing number of drop-in centres (usually 7.30am-9pm) in the bigger towns and cities. In an emergency, call for an ambulance on 999.
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Our apartments are centrally located and will be easily found on any Edinburgh street map. If an apartment is in a particularly unusual location, written directions will be provided with your keys. Taxi drivers should be able to assist.
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One of the many great things about Edinburgh is that it's a small city and it's easy to explore on foot. Taxis can be picked up on the street easily or if you need to call for one call Festival Cars on 0131 551 6666. There is a good bus network and to find bus routes contact Lothian Buses on 0131 555 6363 or visit their helpful website at www.lothianbuses.com If you're bringing a car with you, it's best to book an apartment with parking facilities as otherwise pay and display parking can be expensive and the chances of getting a parking ticket high!
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Once a confirmation of booking has been issued by Dickins the hirer is responsible for the total price detailed. If cancellation occurs once payment has been made, the hirer will not be reimbursed unless Dickins are able to re-let the property, in which case the hirer will be reimbursed with the value of the re-let, less a re-letting administrative charge.
Although Dickins does not provide cancellation insurance, customers can purchase insurance independently by clicking the following link - UK Holiday Cancellation Insurance
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